Privacy Policy

All Australia Care is dedicated to establishing a system that ensures every participant receives high-quality services and support while respecting their dignity and right to privacy. This commitment is achieved by complying with the ‘Privacy Act 1988,’ the ‘NDIS Quality and Safeguarding Framework’ requirements, and other legal obligations.

To safeguard the participant’s privacy when discussing sensitive or personal matters, All Australia Care will only collect necessary personal information voluntarily provided by the participant, essential for the provision of quality services and support.

At All Australia Care, we prioritize the protection and preservation of the participant’s dignity and privacy concerning all personal and confidential information.

All our employees and workers are trained and devoted to respecting and safeguarding the participant’s dignity and privacy regarding personal and confidential information.

All Australia Care ensures that each participant comprehends and acknowledges the types of personal information, including recorded audio and/or visual material, that will be collected and the reasons for their collection.

We will arrange for an interpreter if needed to communicate with the participant and respect the participant’s choice to work with their interpreter or representatives.

Personal and confidential information will only be collected, used, retained, and disclosed to other parties, such as advocates, with the participant’s consent.

We will inform the participant about circumstances in which their information may be disclosed, including cases where it is required or authorized by law to do so without their consent.

All Australia Care takes appropriate measures to prevent the misuse, loss, alteration, unauthorized access, and disclosure or use of the information by any other person or organization.

Participants can request access to their collected information at any time to correct or withdraw/amend their consent by contacting us via email, mail, or phone, using the details provided in the ‘Provider Contact Details’ section of this ‘Participant Handbook.’

At All Australia Care, our goal is to ensure accurate and up-to-date information collection and maintenance. All documents are securely stored in a protected database with strict processes for use, access, transfer, storage, security, retrieval, retention, destruction, and disposal. Hard copies are securely kept in locked filing cabinets at the office.

Personal information that is no longer needed or has legally expired will be appropriately disposed of.

Furthermore, the information provided on this website is held in strict confidence and will not be misused.

Any information you provide to us will only be used with your granted consent and will not be misused.

Please note that our privacy policy may change without prior notification. An updated version of our policy can be requested via email, phone, or viewed on our website.